Visibility. Efficiency. Service, these are the keys to successful reverse logistics. Product and merchandise returns, also known as reverse logistics or returns handling, are a natural part of any retail business and for eCommerce companies, can account for as much as 30 percent of their transactions. When it comes to evaluating your returns management practices, the question shouldn’t be “Will we have to process returns?,” but instead, “How will we process returns?” and “What do we need to do to put the best returns management process in place?”
Exceeding expectations…yours and your customers’. At Global Response 3PL, we work closely with your retail operation – both web-based and brick-and-mortar businesses – to make sure that your reverse logistics process is comprehensive and covered from end-to-end, while still being fully customized to the way you do business – and the way your customers expect you to do business. We specialize in returns management through our custom Smart Returns solution.